What action should a FedEx Sales Professional take when a customer is shipping Express Dangerous Goods (DG)?

What action should a FedEx Sales Professional take when a customer is shipping Express Dangerous Goods (DG)?

• A. Provide complimentary DG training to the customer
• B. Notify them that they must provide Express DG proof of training
• C. Approve the shipment without DG documentation
• D. Refer the customer to another carrier

Answer: (B)

Shipping Express Dangerous Goods requires verified training proof from the shipper. The best action is to tell the customer they must provide Express DG training proof before FedEx will accept and process the shipment. This ensures compliance with dangerous goods regulations and FedEx’s DG program, and helps prevent safety risks, delays, or fines. The proof is typically a certificate or official training record showing completion within the required timeframe and coverage of the specific DG categories being shipped. If the customer lacks proof, guide them to the appropriate DG training resources or FedEx training options so they can obtain and submit the documentation. Having the training proof in place keeps the process moving smoothly and ensures the shipment is handled correctly.

Shipping Express Dangerous Goods requires verified training proof from the shipper. The best action is to tell the customer they must provide Express DG training proof before FedEx will accept and process the shipment. This ensures compliance with dangerous goods regulations and FedEx’s DG program, and helps prevent safety risks, delays, or fines. The proof is typically a certificate or official training record showing completion within the required timeframe and coverage of the specific DG categories being shipped. If the customer lacks proof, guide them to the appropriate DG training resources or FedEx training options so they can obtain and submit the documentation. Having the training proof in place keeps the process moving smoothly and ensures the shipment is handled correctly.