How do you schedule, or change, a regularly scheduled FedEx Ground pickup for an existing customer?

How do you schedule, or change, a regularly scheduled FedEx Ground pickup for an existing customer?

• A. access PRS (Pricing tab at sales.fedex.com) and complete the Ground Pickup Request form
• B. Call the FedEx Customer Service
• C. Use the FedEx Mobile app
• D. Email the account executive

Answer: (A)

Scheduling or changing a regular FedEx Ground pickup for an existing customer is done through the Pickup Request System (PRS) on the FedEx sales site. Log in to sales.fedex.com, go to the Pricing tab, and complete the Ground Pickup Request form. This workflow ties the pickup setup directly to the customer’s account and captures all the necessary details—location, frequency, day of the week, time window, and any special instructions—for activation or modification. Using PRS ensures the change is recorded, billable, and readily adjustable in the future, providing a consistent and auditable process. Other methods exist for different tasks, but they aren’t the formal, reliable way to establish or modify a recurring pickup.

Scheduling or changing a regular FedEx Ground pickup for an existing customer is done through the Pickup Request System (PRS) on the FedEx sales site. Log in to sales.fedex.com, go to the Pricing tab, and complete the Ground Pickup Request form. This workflow ties the pickup setup directly to the customer’s account and captures all the necessary details—location, frequency, day of the week, time window, and any special instructions—for activation or modification. Using PRS ensures the change is recorded, billable, and readily adjustable in the future, providing a consistent and auditable process. Other methods exist for different tasks, but they aren’t the formal, reliable way to establish or modify a recurring pickup.